UC Benefits Outreach Specialist

The UC Benefits Outreach Navigator is responsible for conducting a variety of outreach activities in the community to engage and recruit families into the UC Navigator Benefits Program. This position is responsible for providing community members with resources, information and referrals surrounding unemployment and benefit qualifications while providing case management to clients through the duration of the program.

The ideal candidate will be conscientious and aware of the needs of the specific population served by ACLAMO and may have prior experience in a similar role. An ideal candidate will be highly organized, a strong and proactive communicator and a leader with previous experience in community outreach. This position includes the following essential functions:

Role and Responsibilities:

  • Developed an outreach plan along with the Benefits UC Navigator Coordinator and other team members.
  • Streamline internal referrals for other services ACLAMO provides.
  • Community liaison; resources and referrals for individuals who may be ineligible for program services.
  • Support the intake process for participants who are interested in UC employment benefits and other services within the organization.
  • Provide resources, information and referrals in the following areas: educate participants in UC eligibility, dispel any rumors about applying for benefits, and remove barriers to accessing and completing applications.
  • Promote and support the implementation of UC Benefits workshops and relevant trainings.
  • Identify locations and other partner organizations to do presentations in order to reach eligible participants.
  • Record accurate documentation of outreach, referrals, program participation, and other relevant activities in a timely fashion to support monthly, quarterly and annual reports.
  • Enter accurate data, on time, of each client served and any other groups meetings/events.
  • Attend all ACLAMO staff meetings, and trainings.
  • Other duties as assigned as appropriate and determined by the organization.

Qualifications and Education Requirements:

  • Possess a Bachelor’s or an Associate’s Degree from an accredited college or university in Business Administration, Human Services or a related field.
  • Must have 2 years of experience in the field.
  • Bilingual in English and Spanish leanguage required.

Preferred Skills:

  • Proficient in Microsoft programs, eg. Outlook, Word, Excel, and Powerpoint. 
  • Work with a variety of data management softwares using standardized methods and job-related equipment including ability to enter and track client’s data.
  • Comfortable working both independently and as part of a team.
  • Excellent written and verbal communication and interpersonal skills.
  • Must be detail oriented and possess strong organizational skills.
  • Work at establishing a base of trust with each resident or community member.
  • Accept residents and community members “where they are at” while working to assist them.
  • Be a passionate supporter of ACLAMO’s mission, vision and programs.
  • Observe confidentiality, privacy, and dignity of each person in the program.

Special Notes:

  • Must have and maintain a valid drivers’ license, automobile insurance and daily access to an
  • automobile and cell phone.
  • This position requires occasional nights and weekends.
  • This position requires visual and auditory acuity and the physical ability to climb stairs, stand for long periods of time, walk distances, and lift or carry up to 32 pounds.
  • Must obtain the following three clearances:

Pennsylvania Child Abuse History Clearance;

Pennsylvania State Police Criminal Record Check; and

Federal Bureau of Investigation Criminal Background Check.