Community Health Navigator (Full-Time, On-site)

The Community Health Navigator is responsible for providing comprehensive assessment, planning, implementation and overall evaluation of individual client needs. The schedule is as follows,  The ideal candidates will be conscientious and aware of the needs of the specific population that ACLAMO serves and may have prior experience in a similar role. An ideal candidate will be highly organized, a strong and proactive communicator and a leader with previous experience in education. The position includes the following essential functions:

ROLE AND RESPONSIBILITIES:

  • Assist clients in enrolling in health insurance and other government benefits programs.
  • Provides enrollment and re-certification assistance in other ACLAMO sites as needed.
  • Serves as a liaison between the client and the County Assistance Office and provides follow-up assistance, as needed, to ensure that the application includes all required supporting documents and is processed in a timely manner.
  • Works with the supervisor to maintain a file of all completed health insurance and SNAPapplications, re-certifications, and supporting documents and a log with ID numbers of all applications and re-certifications submitted electronically via COMPASS.
  • Tracks outcomes of all applications submitted and notifies the data support team so that outcomes can be entered into the program database.
  • Reviews all completed applications and supporting documents for quality assurance and informs supervisor(s) of any recurring problems or concerns.
  • Educates families about SNAP and health insurance benefits.
  • Maintains updated information on health insurance, COMPASS, SNAP enrollment policies and procedures.
  • Implements an outreach plan to raise community awareness about Medicaid, CHIP and SNAP.
  • Support clients insurance plans, follow up with their cases, make phone calls to partners and referrals sources as needed.
  • Work effectively in groups with staff in the education department and in the health and wellness department.
  • Record accurate documentation of client files, outreach, referrals, program participation, andother relevant activities in a timely fashion to support monthly reports.
  • Enter data, submit applications and reports in a timely manner.
  • Attend all ACLAMO staff meetings, field trips and trainingsOther duties as assigned

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

  • Possess a Bachelor’s or an Associate’s Degree from an accredited college or university in Business Administration, Human Services or a related field
  • Must have 2 years of experience in the field

PREFERRED SKILLS:

  • Bilingual (English/Spanish)
  • Proficient in Microsoft programs, eg. Outlook, Word, Excel, and PowerPoint.
  • Work with a variety of data management using standardized methods and job-related equipment including ability to enter and track client’s data.
  • Comfortable working both independently and as part of a team
  • Excellent written and verbal communication and interpersonal skills.
  • Must be detail oriented and possess strong organizational skills
  • Work at establishing a base of trust with each resident or community member.
  • Accept residents and community members “where they are at” while working to assist them.
  • Be a passionate supporter of ACLAMO’s mission, vision and programs
  • Observe confidentiality, privacy, and dignity of each person in the program.

Special Notes:

  • Must have and maintain a valid drivers’ license, automobile insurance and daily access to an automobile and cell phone.
  • This position requires visual and auditory acuity and the physical ability to ascending or descending ladders, stairs, ramps among others. Adjusting, lifting up, carrying up or moving objects up to 35 pounds in all directions. Standing or sitting for prolonged periods, walk and work in your feet for a minimum of 6 hours at a time.
  • Required working days are Monday thru Fridays, some nights and Saturdays.
  • Must obtain the following three clearances:

Pennsylvania Child Abuse History Clearance;
Pennsylvania State Police Criminal Record Check; and
Federal Bureau of Investigation Criminal Background Check.